Solving Problems

Solving Problems And Making Decisions M3.01 Introduction to my organisation I prevail for a comp each c each(prenominal)ed exigent Computer Systems, establish in Ipswich we verbal expression after 200 nodes loosely in the East Anglian piece providing remote meet for Servers, PCs, and Laptops & Mobile Phones. My role Im IT Systems theatre director I manage a police squad up of cardinal engineers. Im in charge of all fuddle planning, managing the support helpdesk, Server quoting and second level support. set up situation Problem Caron is our account manager. She visits our clients every six months to recapitulation their account and to fill their views on our service and to run through their support contract. more of our customers requested as part of the reason to renew their support contract they would like us to wanton our support helpdesk earlier from 07:30am instead of 08:30 am. This was a potential conundrum for Strident which needed preventa tive execute; * Customers whitethorn come forth if we couldnt deliver their demands * Colleagues may leave if I revision their working hours * From a sanctioned point of view I was unsure if I could swap their working hours Scope The scope of the caper identified could birth a big case to Strident Computers finance and breed a big effect on our business, as we could stick out a lot of customers if we dont meet our customers demands.

This could discombobulate a knock on effect on my team by I may have to push them into changing their working hours which may conflict with their inhabitancy life, giving me a de-mo tivated team. This may cause poor customer s! ervice to the tolerate of our customers. Nature The objectives to achieve by solving this business be as follows; a. Provide our customers with the service they want without sacrificing any new(prenominal) areas of the business b. Keep our customers c. Provide customers with longer opening hours without be the company money Impact The impact if we allow this riddle to affect us. a. tolerate of customers b. Could cost the...If you want to get a full essay, score it on our website: BestEssayCheap.com

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