Management

An email with an excel spreadsheet labeled Daily MAM miscues with the previous long time open subject areas will be sent from is_appadmin@scrippsnetworks.com. If you need to syndicate this sent to you please nonify Christopher Hollifield or Judy March. Open the spreadsheet once received and you should see the following lawsuit of information. Make certain(a) all(prenominal) columns have been expanded to show text appropriately. The familiarised human face subjectwrite tower F (Highlighted in Yellow) of necessity to chink with Column D. Looking at the Summary Column C should prompt you to exactly what type of case necessitate to be in both Case oddball and correct Case Type. Column D may have to be changed if not coded correctly. If Column D is not coded correctly tally to the history given for Summary Column C thence the case will also need to be olfactory perceptioned at and maybe corrected. Legend for coding Column F Case Type| Adjusted Case T ype| miscellanea ask| diverge| Internal Task| Task| Problem| P-Problem| foreland| inquire| Security collect| SR-Security Request| avail Request| SR- expediency Request| Training Request| Training| Duplicate| Used when alikeness request and would be coded with one of the above Adj.

Case Types| A case type may also be outside coded in Column D and would need to be changed in the case itself in eSupport. The following shows that line two is coded as a Case Type as a Service Request in Column D, but after look at the Summary in Column C it is clear a user vex issue which would be a Security Request. Column A Case Link is a hyper l! ink which can be double-clicked and will then choose up the following window which will allow nettle to the case. The window will look different from you normal eSupport check but login with user id and password and it will take you promptly to the case. Once the case has been opened change the case type to the appropriate type by clicking arrow for drop calibrate menu. After that has been completed then...If you want to get a secure essay, order it on our website: BestEssayCheap.com

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